Cancellation Policy

Revitalized Movement (Pty) Ltd

Effective Date: 5 August 2025
Last Updated: 5 August 2025

1. Introduction

At Revitalized Movement (Pty) Ltd, we are committed to helping you achieve your movement and wellness goals. This Cancellation Policy outlines the terms and conditions regarding subscription cancellations, refunds, and account access.

By subscribing to our programs and services, you acknowledge and agree to the terms outlined in this policy.

2. Cancellation Terms

2.1 Right to Cancel

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing cycle.

2.2 No Refund Policy

All payments are non-refundable: Once payment is processed, we do not offer refunds, credits, or partial reimbursements for any reason.
No pro-rated refunds: This includes unused portions of your subscription period, early cancellations, or cancellations made before renewal dates.
Program access: You maintain full access to all program materials and services until your current subscription period expires.

2.3 Exceptional Circumstances

While our standard policy is no refunds, we may consider exceptions in extraordinary circumstances such as:

Serious medical conditions that prevent program participation (medical documentation required)
Technical issues on our platform that prevent access for extended periods
Billing errors or unauthorized charges

Each case will be reviewed individually at our discretion.

3. Subscription Management

3.1 Active Subscription Period

Your subscription remains active until the end of the current billing cycle, regardless of when you cancel
You retain full access to all program content, sessions, and support during this period
No additional charges will be applied after cancellation

3.2 Account Status After Cancellation

Once your subscription expires:

Your account will be downgraded to a free/inactive status
Access to premium program content will be restricted
Your progress data and account information will be retained according to our Privacy Policy
You may re-subscribe at any time to regain full access

4. How to Cancel Your Subscription

4.1 Online Cancellation (Preferred Method)

Log in to your Revitalized Movement account
Navigate to “Account Settings” or “Subscription Management”
Select “Cancel Subscription”
Follow the on-screen instructions to confirm cancellation
You will receive an email confirmation of your cancellation

4.2 Contact Support

If you experience difficulties with online cancellation:

Email: info@revitalizedmovement.co.za
Subject Line: “Subscription Cancellation Request”
Include: Your full name, email address, and subscription details

4.3 Cancellation Confirmation

You will receive email confirmation within 24 hours of cancellation
This confirmation will include your subscription end date
Keep this confirmation for your records

5. Automatic Renewals

5.1 Renewal Process

Subscriptions automatically renew at the end of each billing cycle unless cancelled
You will be charged the current subscription rate for the next billing period
Renewal charges are processed 1-3 days before your subscription expires

5.2 Renewal Notifications

We will send email reminders before your subscription renews
Notifications are typically sent 7 days and 1 day before renewal
It is your responsibility to cancel before the renewal date if you do not wish to continue

5.3 Stopping Auto-Renewal

Cancel your subscription before the renewal date to prevent automatic charging
Cancellation must be completed at least 24 hours before your renewal date
Contact support immediately if you need assistance with urgent cancellations

6. Corporate and Group Subscriptions

6.1 Corporate Programs

Corporate wellness programs have separate cancellation terms outlined in your service agreement
Cancellation typically requires 30 days written notice
Contact our corporate team for specific cancellation procedures

6.2 Group Programs

Group subscriptions may have different cancellation terms
Refer to your specific program agreement for details
Contact support for assistance with group subscription changes

7. Payment and Billing

7.1 Failed Payments

Subscriptions may be temporarily suspended for failed payments
You will receive notification of payment failures
Access will be restored upon successful payment processing
Accounts may be permanently cancelled after repeated payment failures

7.2 Billing Disputes

Contact our support team immediately for billing discrepancies
Disputes must be reported within 30 days of the billing date
We will investigate all legitimate billing concerns promptly

8. Data and Content Access

8.1 Downloaded Materials

Any program materials you’ve downloaded remain accessible after cancellation
You may continue using downloaded content for personal use
Sharing or distributing content is prohibited per our Terms of Service

8.2 Progress Data

Your progress tracking data is retained according to our Privacy Policy
You may request a copy of your data before cancellation
Data deletion requests can be made through our Privacy Policy procedures

9. Re-subscription

9.1 Returning Customers

You may re-subscribe at any time after cancellation
Current subscription rates will apply
Previous progress data and account settings will be restored where possible

9.2 Promotional Offers

Special offers for returning customers may be available
Contact our team to discuss re-subscription options
Promotional pricing is subject to availability and terms

10. Contact Information

10.1 Cancellation Support

Email: info@revitalizedmovement.co.za
Subject: Subscription Cancellation
Response Time: Within 24 hours during business days

10.2 General Inquiries

Email: info@revitalizedmovement.co.za
Phone: +27 79 011 4547
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM SAST

11. Policy Changes

We reserve the right to modify this Cancellation Policy at any time. Changes will be:

Posted on our website with an updated effective date
Communicated to active subscribers via email
Applied to new subscriptions immediately
Applied to existing subscriptions at the next renewal cycle

12. Governing Law

This Cancellation Policy is governed by the laws of South Africa. Any disputes will be resolved through the appropriate legal channels in South Africa.

13. Acknowledgment

By subscribing to Revitalized Movement services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy. You confirm that you understand the no-refund policy and automatic renewal terms.

14. Questions and Support

If you have questions about this Cancellation Policy or need assistance with your subscription, please don’t hesitate to contact our support team. We’re here to help ensure you have the best possible experience with our programs.

This Cancellation Policy was last updated on 5 August 2025 and is effective immediately for all new and existing subscriptions.

Revitalized Movement (Pty) Ltd
Moving You to Greater Health